Discharge Calling

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Patient Satisfaction

Discharge Follow-Up Calls

                                                                      

 

 

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1. Why

  • Confirm understanding discharge instruction  

  • Confirm understanding of medication

  • Confirm follow up appointments

  • Reduce patient concerns/ anxieties

  • Increase patient perception of care

2. Benefits

  • Increased perception of care and hospital

  • Reduction in medication errors

  • Impact on readmission rates

  • Protects and enhances revenue (HCAHPS 2% Medicare revenue at risk)

  • Department based accountability for results

  • Improved outcomes with improved compliance to discharge instructions

  • Significant impact on financial results

  • All results automatically integrated with regulatory standards

3. How It Works

  • Unit based call to all patients on day 2‐3 after discharge

  • Fully customizable template

  • Desktop/ Tablet PC / iPad deployment/ Workstation on wheels desktop

  • Any item requiring additional follow up notified in 60 minutes

  • All dashboards / reports / notifications in 60 minutes