Patient Satisfaction Improvement

Patient Satisfaction Improvement “Real Time” TM

.

 

..

.

.

.

.

Current Systems Outdated

  • No ability to correct issues “live” with patient or family
  • Long delays in gathering data / responses
  • Gathers data but not driving change
  • All analysis retroactive
  • No impact on readmissions
  • Another separate data set to look at
  • No HCAHPS improvement focus

.

.

.

.

..

.

Patient Satisfaction “Real Time” TM

  • Interacts with patient during stay and immediately after discharge
  • Corrects issues in “real time”
  • Drives improvement (not measurement)  of experience
  • Closed loop follow up / escalation assures high awareness & correction
  • Know your patient satisfaction results “Today”
  • Single platform to manage Value Based Purchasing financial risk
  • Two key initiatives:

………………………………