Improving patient satisfaction starts with an internal process assessment. Here are 9 questions to help you get started.
Want to reduce readmissions and increase HCAHPS scores? Implement a post-discharge calling program.
We've compiled a list of 5 things to consider when including outpatients as part of your patient satisfaction strategy.
Executive Leadership Rounding - Learn about one of the 9 key approaches to improving patient satisfaction!
Proactive rounding that incorporates the 5 Ps is the foundation to delivering consistent, superior patient satisfaction and experience.
Communication Boards: The 8 do's and the 6 don't's for improving Patient Satisfaction and Experience
Read CEO Don Death's article on Patient Satisfaction's The Halo Effect & 5 Key Strategies for Your Hospital Environment
5 Fundamentals of Patient Satisfaction and Experience - Making smiles the Disney Way
Patient Satisfaction & Experience – Getting Nursing Help – 5 Objections & The Hidden Jewel
"What are the most common pieces of feedback we hear when patients send us letters or complete their surveys?"
Patient Satisfaction & Experience – 10 Reasons Why Real Time Data Is Critical
Patient Satisfaction & Experience Approaches to Avoid
Patient Satisfaction & Experience – 8 Fundamentals Often Ignored
To the point, we all mostly agree that it is important to check for quality, patient safety and patient experience.
See how Patient Experience & Patient Satisfaction is a "High Touch, High Tech" approach