Meet Our Customer Service Team

About Readiness Rounds

Readiness Rounds' platform to drive high reliability in hospitals has developed consistently since 2004.

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Ahtasham Alvi
Product Support Specialist / Help Desk

Always ready to help, Ahtasham has been in the customer support and technology industry for more than 5 years and providing highest level of customer service to technical and non-technical clients. Ahtasham joined Readiness Rounds in 2020 to help people and to make a difference in the world with Readiness Rounds products.

Contact Ahtasham at:



Foster Moore
Product Support Specialist / Help Desk

Foster's background in customer service and logistics is varied but has always centered around customer satisfaction and efficiency. Delighting in a job well done, he won't rest until all solutions are found.

Contact Foster at:

 Jacque McClaskey

ACCOUNT manager

Jacque has been with Readiness Rounds since 2007 and her attention to detail allows her to provide top-level assistance to customers seeking support in dashboard operations, performance improvement processes, report distribution, and general understanding of Readiness Rounds. Jacque utilizes these skills to support healthcare professionals with their daily challenges.

Contact Jacque at:

James Eastland

james eastland
Product Support Specialist/Help Desk

James has experience in account management, logistics, and data management. He is currently working on the Product Support Team, where he works on the back end of the databases. He enjoys learning different processes and working with clients to help meet their needs. 

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Lindsey Norwood - Account Manager

ACCOUNT manager

Her rapport with clients and high level of professional proficiency reinforces the reliability and integrity of client support at Readiness Rounds. Lindsey joined Readiness Rounds in 2010. She acts as a liaison between clients and Readiness Rounds by maintaining strong lines of communication. Implemented loops allow her to capture feedback to improve customer service and ensure that quality and service exceeds customer expectations. 

Contact Lindsey at:


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Paul Daniels
ACCOUNT manager

With 5 years of experience in the field of technology, and 10 years of customer service experience, Paul brings a wealth of knowledge with a positive attitude to clients with each installation. 

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I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity."
Oliver Wendell Holmes
Former Associate Justice of the Supreme Court of the United States