Jay has been a key participant in the development, sales / marketing, implementation, and service delivery of Readiness Rounds since its inception. Currently, he oversees a team of account managers who constantly work with their customers to maximize the benefits of Readiness Rounds for their hospitals.
Contact Jay at: JMuckenthaler@readinessrounds.com
Jacque has been with Readiness Rounds since 2007 and her attention to detail allows her to provide top-level assistance to customers seeking support in dashboard operations, performance improvement processes, report distribution, and general understanding of Readiness Rounds. Jacque utilizes these skills to support healthcare professionals with their daily challenges.
Contact Jacque at: JMcClaskey@readinessrounds.com
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Her rapport with clients and high level of professional proficiency reinforces the reliability and integrity of client support at Readiness Rounds. Lindsey joined Readiness Rounds in 2010. She acts as a liaison between clients and Readiness Rounds by maintaining strong lines of communication. Implemented loops allow her to capture feedback to improve customer service and ensure that quality and service exceeds customer expectations.
Contact Lindsey at: LNorwood@readinessrounds.com
Blinding speed and efficiency describe Eric’s processing prowess. Eric has also assisted in the transition to a completely electronic data aggregation in an effort to maintain an office environment focused on green sustainability.
Contact Eric at: ETweedy@readinessrounds.com
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Brianne has been in the customer service industry with management experience for 15 years and truly has a passion for helping people find the best fit for their needs through high level communication and effective listening skills. Brianne joined Readiness Rounds in 2020 with a passion to use her lifelong skills of being a team player and multitasking high level projects to bring excellent service to their clients out in the field.
Contact Brianne at: BPhillips@readinessrounds.com
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Always ready to help, Ahtasham has been in the customer support and technology industry for more than 5 years and providing highest level of customer service to technical and non-technical clients. Ahtasham joined Readiness Rounds in 2020 to help people and to make a difference in the world with Readiness Rounds products.
Contact Ahtasham at: AAlvi@readinessrounds.com
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James has experience in account management, logistics, and data management. He is currently working on the Product Support Team, where he works on the back end of the databases. He enjoys learning different processes and working with clients to help meet their needs.
Contact James at: JEastland@readinessrounds.com
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Elizabeth “Bee” Love, MLS, holds a bachelor’s degree in English and Creative Writing from the University of Kansas and a master’s degree in Library Science and Information Management from Emporia State University. After working for Readiness Rounds for 10 years (2008-2019), she took a brief adventure with her family to Honolulu, Hawaii, where she served as the Records Management Specialist for the Office of Hawaiian Affairs. She as returned to Readiness Rounds with the additional skills in project management and training.
Contact Bee at: ELove@readinessrounds.com
Foster's background in customer service and logistics is varied but has always centered around customer satisfaction and efficiency. Delighting in a job well done, he won't rest until all solutions are found.
Contact Foster at: FM@readinessrounds.com
Dawn joined Readiness Rounds in 2018 adding to a diverse team of professionals to support the needs of hospitals, nurses, and operations personnel that are the life blood of our organization. Her extensive experience in customer service, data processing and operations will continue to provide an excellent experience with the product support team now and into the future.
Contact Dawn at: DFoster@readinessrounds.com
