MEET OUR CUSTOMER SERVICE TEAM

About Readiness Rounds

Readiness Rounds' platform to drive high reliability in hospitals has developed consistently since 2004.

Jay Muckenthaler - Vice President of Customer Service

JAY MUCKENTHALER
vice president

Jay has been a key participant in the development, sales / marketing, implementation, and service delivery of Readiness Rounds since its inception. Currently, he oversees a team of account managers who constantly work with their customers to maximize the benefits of Readiness Rounds for their hospitals.

Contact Jay at: JMuckenthaler@readinessrounds.com



 Jacque McClaskey - Account Manager

JACQUE MCCLASKEY
ACCOUNT manager

Jacque has been with Readiness Rounds since 2007 and her attention to detail allows her to provide top-level assistance to customers seeking support in dashboard operations, performance improvement processes, report distribution, and general understanding of Readiness Rounds. Jacque utilizes these skills to support healthcare professionals with their daily challenges.

Contact Jacque at: JMcClaskey@readinessrounds.com



Lindsey Norwood - Account Manager

LINDSEY NORWOOD
ACCOUNT manager

Her rapport with clients and high level of professional proficiency reinforces the reliability and integrity of client support at Readiness Rounds. Lindsey joined Readiness Rounds in 2010. She acts as a liaison between clients and Readiness Rounds by maintaining strong lines of communication. Implemented loops allow her to capture feedback to improve customer service and ensure that quality and service exceeds customer expectations. 

Contact Lindsey at: LNorwood@readinessrounds.com

I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity."
Oliver Wendell Holmes
Former Associate Justice of the Supreme Court of the United States