checklist example


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post-discharge calling 

Many discharge efforts are designed around calling a patient to ensure the hospital receives a ‘good’ rating on follow-up surveys, but the Readiness Rounds approach puts discharge calling on the continuum of care. A patient is called on day 2 or 3 after discharge; the conversation is focused not just on confirming that patients have taken necessary actions but using the teach-back approach to ensure full understanding.

Moving discharge calling emphasis to supporting the patient in the continuum of care will increase patient satisfaction.

this approach offers:

  • Teach-back methods to confirm understanding
  • Reduction in readmission rates
  • Provides the patient significant comfort

Start improving patient satisfaction now.

readiness rounds post discharge calling

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