Free Resources and Case Studies
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Patient Satisfaction & Experience

16 Proven Strategies to Improve Patient Satisfaction & Experience
In this comprehensive patient satisfaction guide you'll discover:
- Effective vs. Ineffective Patient Care Improvement Strategies
- The Effectiveness of Real Time™ Corrective Action
- Fundamental Principles in the Pursuit of Patient Satisfaction
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How to Continuously Improve Patient Satisfaction as the Healthcare Industry Evolves
In this guide, you'll discover:
- The 4 common hurdles to improving patient satisfaction and how to overcome them
- 3 easy strategies you can use now to improve and maintain patient satisfaction
- The one thing that can set your facility apart
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How to Improve Patient Satisfaction With Effective Communication Boards
In this guide, you'll discover:
- The 8 key components to an effective communication board
- The 6 things to avoid when designing your boards
- FREE communication board template
The Proven Approach to Improving Patient Satisfaction and Experience
Readiness Rounds has developed a proven approach to improving Patient Satisfaction and Experience. We call it the 9 Approaches.
Watch the 9 Approaches to Improving Patient Satisfaction Overview Video (2 Minutes)
See the rest of the series below ↓

NEW SERVICE!
Rise & Shine Regulatory Preparedness
Streamlining Regulatory Preparedness During Surprise Visits
Proactively reducing unnecessary findings during unannounced regulatory visits
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14 Steps to Building Your Intelligent Entrance Management Strategy in a Post Pandemic World
In this guide, you'll discover:
- The 6 pressing reasons why we need comprehensive entrance management strategies in all hospitals
- The 14 steps you can take right now to build your entrance management plan
- Why temperature scanning isn't enough of a solution
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3 Steps to Automating Vaccination Verification at the Front Door
In this guide, you'll discover:
- How to 1) design, 2) build, and 3) implement a comprehensive vaccination verification system
- How a digital system like Well Screen can simplify the process (and design it for you)
- Why having hospital safety experts, like the Well Screen team, not only improves your efficiency & safety, but lowers your staffing costs overall
![[Webinar Recap] Managing Healthcare Entrances](https://www.readinessrounds.com/hubfs/webinar%20graphic%200131-01-01.jpeg)
[Webinar Recap] Managing Healthcare Entrances During a Tridemic and Beyond
Learn about emerging best practices for hospitals to manage there entrances for the highest level of protection, efficiency, and experience.
How to Achieve ROI From High Reliability Initiatives
In this ebook, you'll discover:
- 5 important measures that will improve your reliability
- How to ensure an ROI from those measures
- Why a proactive performance improvement solution is the key
White Plains Hospital

White Plains Hospital Pioneers Their High Reliability Approach
See how White Plains Hospital is pioneering the country's first system-wide High Reliability solution.
"Creating the ability to easily identify systemic failures and launch effective performance improvement efforts is a key driver in improving patient safety, quality of care, and experience."
Montefiore Health

Montefiore Health's Real-Time High Reliability Case Study
In this Case Study you will learn:
- How our client was able to streamline reliability, corrective action, performance improvement and increase HCAHPS scores
- Why a digital tool to collect quality data is key to improvements
- The ROI of a high reliability tool
Northern Westchester
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Northern Westchester Hospital Significantly Transforms CAUTI Rates Within One Year
In this Case Study you will learn:
- The 4-step implementation for their CAUTI prevention program
- How they used Readiness Rounds' performance improvement reporting to sustain their success
- How they used Readiness Rounds' "Top 10 Failing" philosophy to take action quickly
Montefiore Environmental Health & Safety Provides Framework for System-wide High Reliability Deployment
See how Montefiore Health's EHS increased their quality observations, efficiently addressed corrective actions, and successfully implement numerous PI efforts.
"In the first twelve months of implementation using the [Readiness Rounds] performance improvement solution, over 136,000 quality observations were accumulated. More than 6,000 items failed inspection and were deemed noncompliant, requiring specific follow-up. The ability to understand systemic as well as sitespecific environmental health and safety issues is now provided through an online platform and viewable 24 hours a day, 7 days a week."
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