Patient Satisfaction & Experience

17 Proven Strategies to Improve Patient Satisfaction & Experience

17 Proven Strategies to Improve Patient Satisfaction & Experience

In this comprehensive patient satisfaction guide you'll discover:

  • Effective vs. Ineffective Patient Care Improvement Strategies
  • The Effectiveness of Real Time™ Corrective Action
  • Fundamental Principles in the Pursuit of Patient Satisfaction
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Continuously Improve Patient Satisfaction ebook (1)

How to Continuously Improve Patient Satisfaction as the Healthcare Industry Evolves

In this guide, you'll discover:

  • The 4 common hurdles to improving patient satisfaction and how to overcome them
  • 3 easy strategies you can use now to improve and maintain patient satisfaction
  • The one thing that can set your facility apart
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Patient Satisfaction Communication Board

How to Improve Patient Satisfaction With Effective Communication Boards

In this guide, you'll discover:

  • The 8 key components to an effective communication board
  • The 6 things to avoid when designing your boards
  • FREE communication board template
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The Proven Approach to Improving Patient Satisfaction and Experience

Readiness Rounds has developed a proven approach to improving Patient Satisfaction and Experience. We call it the 9 Approaches. 

Watch the 9 Approaches to Improving Patient Satisfaction Overview Video (2 Minutes)

HubSpot Video

 

Watch the whole series by clicking the button below.

Customer Service video

Approach #1: Customer Service Attitude

WATCH VIDEO #1 HERE
Dont Stop at Yes

Approach #2: Don't Stop at "Yes"

WATCH VIDEO #2 HERE
The Environment

Approach #3: The Environment

WATCH VIDEO #3 HERE
Communication Boards

Approach #4: Communication Boards

WATCH VIDEO #4 HERE
The 5 Ps

Approach #5: The Hourly 5 Ps

WATCH VIDEO #5 HERE

Entrance Management

Entrance Management ebook (1) 14 Steps to Building Your Intelligent Entrance Management Strategy

14 Steps to Building Your Intelligent Entrance Management Strategy in a Post Pandemic World

In this guide, you'll discover:

  • The 6 pressing reasons why we need comprehensive entrance management strategies in all hospitals 
  • The 14 steps you can take right now to build your entrance management plan
  • Why temperature scanning isn't enough of a solution
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3 Steps to Automating Vaccination Verification

3 Steps to Automating Vaccination Verification at the Front Door

In this guide, you'll discover:

  • How to 1) design, 2) build, and 3) implement a comprehensive vaccination verification system  
  • How a digital system like Well Screen can simplify the process (and design it for you)
  • Why having hospital safety experts, like the Well Screen team, not only improves your efficiency & safety, but lowers your staffing costs overall
 
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[Webinar Recap] Managing Healthcare Entrances

[Webinar Recap] Managing Healthcare Entrances During a Tridemic and Beyond

Learn about emerging best practices for hospitals to manage there entrances for the highest level of protection, efficiency, and experience.

WATCH THE WEBINAR RECAP NOW

Patient Safety & Quality of Care

The 8 Step Program to Becoming CAUTI Free eBook | Readiness Rounds
GUIDE

The 8 Step Program to Becoming CAUTI-Free 

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Northern Westchester CAUTI Case Study | Readiness Rounds
CASE STUDY

Northern Westchester Hospital Significantly Transforms CAUTI Rates Within One Year

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Checklists vs Tracers Ebook | Readiness Rounds
EBOOK

Checklist Vs Hospital Tracers: Which Is Best For Your Hospital?

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High Reliability is the Future of Hospital Safety

How to Achieve ROI From High Reliability Initiatives
EBOOK

How to Achieve ROI From High Reliability Initiatives

In this ebook, you'll discover:

  • 5 important measures that will improve your reliability
  • How to ensure an ROI from those measures
  • Why a proactive performance improvement solution is the key 
CASE STUDIES

See Readiness Rounds in action, from our clients' perspective

White Plains Hospital

White Plains High Reliability Case Study _ Readiness Rounds
CASE STUDY

White Plains Hospital Pioneers Their High Reliability Approach

See how White Plains Hospital is pioneering the country's first system-wide High Reliability solution.

 

"Creating the ability to easily identify systemic failures and launch effective performance improvement efforts is a key driver in improving patient safety, quality of care, and experience."


Montefiore Health

Montefiore Health High Reliability Case Study _ Readiness Rounds
CASE STUDY

Montefiore Health's Real-Time High Reliability Case Study

In this Case Study you will learn:

  • How our client was able to streamline reliability, corrective action, performance improvement and increase HCAHPS scores
  • Why a digital tool to collect quality data is key to improvements
  • The ROI of a high reliability tool 
ACCREDITATION & REGULATORY RESOURCES

Readiness Rounds supports The Joint Commission's SAFER Matrix

Join Commissions SAFER Matrix guide | Readiness Rounds
GUIDE

Your Complete Guide to The Joint Commission's SAFER Matrix

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compliance matrix front page
GUIDE

Readiness Rounds' Compliance Matrix Reporting: Assisting in Regulatory Readiness

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Client White Paper

Montefiore Health EHS High Reliability White Paper _ Readiness Rounds
WHITE PAPER

Montefiore Environmental Health & Safety Provides Framework for System-wide High Reliability Deployment

See how Montefiore Health's EHS increased their quality observations, efficiently addressed corrective actions, and successfully implement numerous PI efforts.

"In the first twelve months of implementation using the [Readiness Rounds] performance improvement solution, over 136,000 quality observations were accumulated. More than 6,000 items failed inspection and were deemed noncompliant, requiring specific follow-up. The ability to understand systemic as well as sitespecific environmental health and safety issues is now provided through an online platform and viewable 24 hours a day, 7 days a week."

One tool for all your patient safety, patient satisfaction & regulatory reporting needs