PATIENT SATISFACTION & EXPERIENCE

Provide the best possible patient experience by solving their issues while still in the continuum of care

It’s impossible to improve our patients’ experiences after they’ve left our care. Post-discharge feedback isn’t enough.

patient satisfaction
Patient Satisfaction & Experience | Readiness Rounds

Receiving feedback after the patient has left the continuum of care creates a missed opportunity

It’s impossible to improve our patients’ experiences after they’ve left our care. Post-discharge feedback, while helpful, is “history with minimal possibility of effective service recovery."

Managing patient experience using post discharge feedback is like playing tennis just watching the scoreboard. You will know the score but you will lose the game.

Proactive Checking is Key

Instead of waiting to hear how your hospital performed after care, use a proactive rounding model that inquires about and solves patients’ issues while they are still in your care.

Readiness Rounds implements this approach in your hospital with care checks, asking about actual patient needs, using proactive alert notifications, and rapidly correcting patient concerns.

POWERFUL BENEFITS

Readiness Rounds' Patient Satisfaction & Experience Solution

Activity
Improved Patient Experience

Comprehensive digital rounding beyond the basics helps to build the gap between required care and exceptional care.

Database
Improved & Sustained HCAHPS Scores

Good HCAHPS scores can mean the difference between patient retention, reputation, and continued success.

Codepen
Improved Care in Real Time

Real-time corrective actions solve patient issues before they leave the continuum of care.

High Tech, High Touch

OUR DIFFERENCE IS TWO-FOLD:

Digital rounding (high tech) and automated service recovery while the patient is still in the continuum of care (high touch).

We also recognize that patient satisfaction extends far beyond gathering patient feedback in real time...

  • Hourly Rounding Competency Coaching
  • Communication Board Effectiveness
  • ED Care Checks
  • Post-Discharge Calling
  • Executive Leadership Rounding
  • Many More

FREE GUIDE

17 Proven Strategies to Improve Patient Satisfaction & Experience eBook

In this Comprehensive Patient Satisfaction Guide You'll Discover:

✓  Effective vs. ineffective patient care improvement strategies

✓  The effectiveness of real-time corrective action

✓  Fundamental principles in the pursuit of patient satisfaction

READ THE FREE GUIDE NOW →
Improve Patient Satisfaction & Experience | READINESS ROUNDS

What makes Readiness Rounds different?

Readiness Rounds’ real time approach to patient experience ensures:

  • Best possible service recovery
  • Built-in robust dashboard system
  • Specifically used for performance improvement initiatives
Patient Satisfaction & Experience

Here's how it works:

STEP 1

We analyze and customize our platform and approach to fit your needs.

STEP 2

Your staff continues their regular duties, using the efficiently designed Readiness Rounds platform to check, report, and follow-up on patient needs.

STEP 3

Meet with your personal Readiness Rounds account manager to help analyze your data and design performance improvement initiative plans.

FREE SAMPLES

Get a glimpse at how Readiness Rounds approaches Patient Satisfaction & Experience

OUR PATIENT SATISFACTION MODEL

How to provide exceptional experiences & improve HCAHPS

The pressure of improving HCAHPS scoring from a financial and reputational perspective increases daily. Moving your facility to and maintaining a top quartile industry performance standard requires a cultural shift for most hospitals. This shift requires a commitment to a sustainable and comprehensive approach to all elements of patient satisfaction.

SEE SAMPLE CHECKLISTS

FREE Post-Discharge Calling Sample Checklist

DOWNLOAD NOW

FREE Patient Care Rounding Sample Checklist

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Happier patients, better HCAHPS scores, efficiently.

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800-705-3401