Post-Discharge Calling: Reduce Readmissions & Improve Patient Satisfaction
Multiple studies have shown around 20% of patients have a post-discharge event. Of these events, nearly 30% are preventable and 22% can be improved upon.
See how one of our clients achieved better patient satisfaction with our discharge calling solution. “We have been using Readiness Rounds for discharge calling, and in the first 90 days we made two 911 calls based on feedback we were getting on a call.”
In this ebook, you'll discover:
- The 4 reasons why post-discharge calling works
- The 5 ways it should work
- And the 6 benefits of effective discharge calling
Not Just a Rounding Tool
DIGITAL ROUNDING
A robust digital data collection tool allows our clients to easily compile and analyze quality data for performance improvement, compliance, high reliability efforts.
REGULATORY COMPLIANCE
With proactive, continuous checking, regulation compliance becomes a byproduct; eliminating the 'ramp up' time before a survey.
PI AGGREGATION
Save time and effort by using the automatically generated PI intel. Begin performance improvement efforts immediately.
REAL-TIME REPORTING
Have instant access to any failed item and when/where/who/why it failed. Transparency and accountability is essential, but often lacking.
A methodology to support High Reliability efforts
Whether it is moving the organization towards High Reliability or simply reacting to HAC fines, healthcare organizations often need a way to improve reliability.
This can be accomplished by:
- Implementing optimized processes
- Building a culture of reliability
- Utilizing tools to leverage healthcare workers’ potential to provide improvement