meet our team

RR_website_headshot_DonDeath

DON DEATH
FOUNDER & CEO

Don is the CEO of Readiness Rounds. He has been deeply involved in all aspects of the development project to build, test, and deploy a high reliability platform for hospitals. Don has more than 35 years of experience in a wide variety of healthcare operations driving patient safety, quality of care, and experience improvements.

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Jay Muckenthaler

Jay muckenthaler
VICE PRESIDENT

Jay has been a key participant in the development, sales / marketing, implementation, and service delivery of Readiness Rounds since its inception. Currently, he oversees a team of account managers who constantly work with their customers to maximize the benefits of Readiness Rounds for their hospitals.

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Randy Merriman

RANDY merriman
VICE PRESIDENT OF IT

Randy started writing custom applications in 1979 and has nearly 35 years of experience developing quality assurance and process management applications in healthcare. He is the primary developer for all applications and is continuously involved in the support and improvement of the Readiness Rounds system.

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Brianne Phillips

BRIANNE PHILLIPS
DIRECTOR OF HIGH RELIABILITY

Brianne has been in the customer service industry with management experience for 15 years and truly has a passion for helping people find the best fit for their needs through high level communication and effective listening skills. Brianne joined Readiness Rounds in 2020 with a passion to use her lifelong skills of being a team player and multitasking high level projects to bring excellent service to their clients out in the field. 

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Dale Morris

DALE MORRIS
Account Manager

Dale has been in the healthcare industry for 12 years focusing on patient customer service. Dale joined Readiness Rounds in 2020.

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Anders Lodin

ANDERS LODIN
PRODUCT & SALES EXECUTIVE 

Anders is a sales professional with over 12 years of experience.  He is passionate about bringing value to both his peers and partners and focused on always giving superior customer service. Anders strives to build a safer place for healthcare staff and for their patients and to make sure that each organization is taken care of in a professional manner. With his background, Anders is equipped with the knowledge and communication skills to promote (Readiness Rounds and) Well Screen to the market in order to make hospitals safer and more efficient.

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Jacque McClaskey-1

JACQUE MCCLASKEY
ACCOUNT MANAGER

Jacque has been with Readiness Rounds since 2007 and her attention to detail allows her to provide top-level assistance to customers seeking support in dashboard operations, performance improvement processes, report distribution, and general understanding of Readiness Rounds. Jacque utilizes these skills to support healthcare professionals with their daily challenges.

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Lindsey Norwood

LINDSEY NORWOOD
ACCOUNT MANAGER

Her rapport with clients and high level of professional proficiency reinforces the reliability and integrity of client support at Readiness Rounds. Lindsey joined Readiness Rounds in 2010. She acts as a liaison between clients and Readiness Rounds by maintaining strong lines of communication. Implemented loops allow her to capture feedback to improve customer service and ensure that quality and service exceeds customer expectations. 

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Paul Daniels

PAUL DANIELS
ACCOUNT MANAGER

With 5 years of experience in the field of technology, and 10 years of customer service experience, Paul brings a wealth of knowledge with a positive attitude to clients with each installation.

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Ahtasham Alvi

AHTASHAM ALVI
PRODUCT SUPPORT SPECIALIST / HELP DESK

Always ready to help, Ahtasham has been in the customer support and technology industry for more than 5 years and providing highest level of customer service to technical and non-technical clients. Ahtasham joined Readiness Rounds in 2020 to help people and to make a difference in the world with Readiness Rounds products.

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Foster Moore

FOSTER MOORE
PRODUCT SUPPORT SPECIALIST / HELP DESK

Foster's background in customer service and logistics is varied but has always centered around customer satisfaction and efficiency. Delighting in a job well done, he won't rest until all solutions are found.

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James Eastland

JAMES EASTLAND
PRODUCT SUPPORT SPECIALIST / HELP DESK

James has experience in account management, logistics, and data management. He is currently working on the Product Support Team, where he works on the back end of the databases. He enjoys learning different processes and working with clients to help meet their needs. 

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Melisa Lynn
Accounting/Human Resources Manager

Melisa joined the Readiness Rounds team in January 2018. She has over 24 years of accounting, tax, and office management experience. She provides streamlined efficiency of accounting and operational processes at Readiness Rounds.

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Mike Thornton
PRODUCT Manager

Mike joined Readiness Rounds in 2012 to assist in the development and delivery of our custom applications.  His years of experience in data processing and database maintenance helped Mike maintain the reliability and strong long-term effectiveness of Readiness Rounds customers have come to expect.

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Darrel Lard
Programming Manager

As a long-term team member, Darrel has in-depth knowledge of all aspects of the Readiness Rounds platform. His expertise in developing practical solutions for complex workflows is a significant reason for the intuitive Readiness Rounds user experience. In addition to being a key resource in the continued enhancement of the platform, he provides support to other team members to ensure that all aspects of the platform effectively operate.

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