Brianne has been in the customer service industry with management experience for 15 years and truly has a passion for helping people find the best fit for their needs through high level communication and effective listening skills. Brianne joined Readiness Rounds in 2020 with a passion to use her lifelong skills of being a team player and multitasking high level projects to bring excellent service to their clients out in the field.
Contact Brianne at: BPhillips@readinessrounds.com
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Dale has been in the healthcare industry for 12 years focusing on patient customer service. Dale joined Readiness Rounds in 2020 and is overseeing the daily operations at Ellis Hospital in Schenectady, NY.
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Luciana is an analytical professional with 12+ years of health industry experience in patient experience, customer relations, and administration. Her expertise is in increasing HCAHPS scores by implementing programs and strategies that improve patient safety, patient satisfaction, and quality of care. She has excellent customer service, people management, and problem-solving skills. She has an amazing ability to remain calm and focused under pressure.
Contact Luciana at: lprata@readinessrounds.com
