Meet Our High Reliability Team

About Readiness Rounds

Readiness Rounds' platform to drive high reliability in hospitals has developed consistently since 2004.


Brianne phillips
Director of High reliability

Brianne has been in the customer service industry with management experience for 15 years and truly has a passion for helping people find the best fit for their needs through high level communication and effective listening skills. Brianne joined Readiness Rounds in 2020 with a passion to use her lifelong skills of being a team player and multitasking high level projects to bring excellent service to their clients out in the field. 

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Dale Morris

Dale has been in the healthcare industry for 12 years focusing on patient customer service. Dale joined Readiness Rounds in 2020 and is overseeing the daily operations at Ellis Hospital in Schenectady, NY.

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Luciana Prata

Assistant Director of High reliability 

  • Luciana is an analytical professional with 12+ years of health industry experience in patient experience, customer relations, and administration. Her expertise is in increasing HCAHPS scores by implementing programs and strategies that improve patient safety, patient satisfaction, and quality of care. She has excellent customer service, people management, and problem-solving skills. She has an amazing ability to remain calm and focused under pressure.

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I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity."
Oliver Wendell Holmes
Former Associate Justice of the Supreme Court of the United States