A critical factor in improving patient experience is regular Hospital Executive Leadership rounding. Senior managers (CEO/CMO/CFO/CNO) play an essential part in patient experience.
In addition to participating in Patient Care Rounding, the senior team needs to schedule routine sessions with every department in the hospital.
Encouraging feedback and ensuring that any operational issues are quickly addressed is key to establishing that all employees enthusiastically support the focus on patient satisfaction. These sessions typically require a commitment from the senior team of 3 to 4 hours per month.
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