High Reliability Organization

Case Study: White Plains Hospital's High Reliability Approach

White Plains Hospital Pioneers Country's First High Reliability Approach


In this previous article, Readiness Rounds VP of Sales, Justin Wolinski, identified three types of hospitals that work with Readiness Rounds:

  1. A hospital that is drowning in quality data
  2. A hospital that is struggling with multiple issues that will result in TJC findings
  3. A hospital that is a top performer

White Plains Hospital in New York falls into the third category.  Their HCAHPS star level is in the top 38% nationally.  They have earned numerous awards and recognition including, one of America’s 100 Best Hospitals for Patient Experience and Cancer Care, both by the Women’s Choice Award ®, a Best Regional Hospital by US News & World Report, the CEO Cancer Gold Standard TM, TJC’s Gold Seal of Approval, just to name a few.

"Exceptional, Every Day"

Because of the Hospital’s obvious dedication to quality, in 2017 they elected to incorporate Readiness Rounds’ high reliability methodology into their daily operations to continue to be Exceptional, Every Day as their motto states.

white plains hospital logo

Dedicated Onsite Support

In this partnership, Readiness Rounds provides a full-time onsite High Reliability Director because, to be successful, any endeavor must have someone to drive daily logistics as well as support long-term performance improvement and hospital-wide strategies.

Guaranteed Outcomes

We also assume financial risk by guaranteeing improvement in performance outcomes.  That guarantee assures certain improvements in six main performance outcomes: 

  • HCAHPS star level
  • CMS star level
  • Readmission rate
  • HAC score
  • VBP score
  • TJC findings

Regulatory Compliance is a byproduct

We know that, over time, regulatory compliance becomes a byproduct of high reliability.  White Plains Hospital appreciates how Readiness Rounds’ approach links all applicable observations to corresponding regulatory requirements.  This allows real-time proof of proactive rounding, processes, and results to regulators during survey time.


Read more about the case study on White Plains Hospital and Readiness Rounds partnership here. 

White Plains Hospital's High Reliability Approach

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