Challenges We Help You Solve:
Patient Satisfaction, Rounding Consistency, and Experience Strategy
Disconnected Patient Feedback
Due to delayed or informal insight collection
Inconsistent Care Experiences
Due to variability in rounding practices
Service Recovery Gaps
Due to lack of real-time issue identification
Low HCAHPS Scores
Due to lack of targeted coaching or improvement plans
Inability to Monitor Experience Trends Across Units
Due to fragmented or siloed data
Lack of Effective Improvement Efforts
Due to difficulty linking feedback directly to individual performance or outcomes
How It Works: Patient Rounding, Feedback Collection, and Experience Improvement Tools
Why It Works:
Patient Experience That’s Measurable and Repeatable
“Patient experience is too important to be reactive. We help hospitals take a proactive approach—with the insights and tools to back it up.”
— Donald Death, CEO, Readiness Rounds
