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Readiness Rounds

  • Elevate Patient Experience with Every Interaction

    Capture real-time feedback, improve HCAHPS, and empower staff through structured, high-impact rounding.

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Great patient experience doesn’t just happen—it’s built one interaction at a time.

But without consistent processes and actionable insights, it’s hard to know where to focus. 


Readiness Rounds empowers patient experience teams to capture real-time feedback, support staff performance, and drive meaningful improvements.

Challenges We Help You Solve: ​

Patient Satisfaction, Rounding Consistency, and Experience Strategy

Disconnected Patient Feedback

Due to delayed or informal insight collection

Inconsistent Care Experiences

Due to variability in rounding practices

Service Recovery Gaps

Due to lack of real-time issue identification

Low HCAHPS Scores

Due to lack of targeted coaching or improvement plans

Inability to Monitor Experience Trends Across Units

Due to fragmented or siloed data

Lack of Effective Improvement Efforts

Due to difficulty linking feedback directly to individual performance or outcomes

How It Works: Patient Rounding, Feedback Collection, and Experience Improvement Tools

Structured Patient Rounding

Ensure every patient is seen, heard, and supported through standardized, purposeful interactions.

Real-Time Feedback Capture

Surface patient concerns immediately so teams can act fast and improve the moment of care.

Actionable Staff Coaching Tools

Identify strengths and improvement areas to guide targeted training and service recovery.

HCAHPS-Linked Reporting

Track trends by unit, time, or category—linking rounding efforts directly to experience scores.

Why It Works: 
Patient Experience That’s Measurable and Repeatable

For Patient Experience Leaders:

Gain access to real-time insights that help you prioritize initiatives and guide your team with data—not guesswork.

For Frontline Staff:

Use structured tools that help create more meaningful, consistent interactions with patients—without adding more to your plate.

For Executives:

Understand what’s driving experience scores and get a clear line of sight from strategy to bedside.

“Patient experience is too important to be reactive. We help hospitals take a proactive approach—with the insights and tools to back it up.”

— Donald Death, CEO, Readiness Rounds

Let’s transform patient experience—one round at a time.

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