Quality of care can be undermined if the patient's experience isn't outstanding. It is time to match the quality of experience with the quality of care. The result is most importantly, satisfied patients, but also increased HCAHPS scores.
Our vision is to offer a system that allows patient satisfaction to be handled during care, instead of learning about their dissatisfaction after care - when it is too late.
Improving and sustaining patient satisfaction and experience is as much about systems as it is about smiles. You need both strong systems and welcoming smiles.
Readiness Rounds digital checklists combined with the hospital's internal processes significantly improve and enhance patient satisfaction and experience.