Patient Satisfaction & Experience Resources

THE 9 APPROACHES

#5. Hourly Rounding 5 Ps

This is not about documentation, or advanced care practice, or anything other than back-to-basics and consistent nursing practice. And the best part? It improves outcomes!

Example of an hourly rounding script:

"I'm here to do rounds. How is your pain? Do you need to use the restroom? Do you need help to reposition (or get up, or get back to bed)?"

Once the patient's needs are met, the nurse should make sure the call light, telephone, TV remote, bed light, bedside table, and tissues are within the patient's reach. The nurse should also see if the IV bags or lines need to be changed and ensure any pumps are set correctly. Before the nurse leaves the room, ask

"Is there anything else I can do for you? I have the time."

The 9 Approaches to Improving & Sustaining Patient Satisfaction & Experience

Readiness Rounds has developed a proven approach to improving Patient Satisfaction and Experience. We call it the 9 Approaches.

Internal Hospital Processes:

Readiness Rounds Checklists:

Watch the 9 Approaches Overview Video

#1. Customer Service Attitude

#2. Don't Stop At "Yes"

#3. Environment

#4. Communication Boards

How to Improve Patient Satisfaction With Effective Communication Boards

#5. Hourly Rounding 5 Ps

The remainder of the 9 Approaches come in the form of Readiness Rounds Checklists:

#6. Executive Leadership Rounding

#7. Inpatient Patient Care Rounding

#8. Outpatient Patient Care Rounding

#9. Post Discharge Calling

**Happier patients, better HCAHPS scores, efficiently.**

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