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[Press] White Plains Hospital Pioneers High Reliability Approach

White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care

White Plains Hospital Press Release

White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care

“High Reliability” Initiative Ensures Consistency Across the Board

New Program Takes the Hospital’s Exceptional Care to the Next Level


WHITE PLAINS, N.Y. (March 5, 2018)— With fifteen outpatient facilities throughout Westchester, a new 70,000 sq. foot Center for Cancer Care, and the busiest emergency department in Westchester, White Plains Hospital (WPH) has undergone a significant transformation in recent years.

To build on its commitment to exceptional care, everyday, WPH is adopting an innovative new High Reliability platform to advance quality and consistency throughout the Hospital and all of its facilities.

White Plains Hospital is the first hospital in the United States to adopt a program of this type throughout every department and all clinical areas, including outpatient facilities.

The new High Reliability platform performs these essential tasks:

  • streamlines existing data collection
  • allows for capturing patient satisfaction information before patients leave the campus
  • creates a closed-loop follow-up system for automatically addressing any issues, as they arise, in real time

“Our vision for the Hospital’s future has always been to provide the best to our community, and this new initiative builds on our already high quality outcomes,” says Susan O’Boyle, Vice President Quality / Patient Safety.

“In today’s healthcare marketplace, patients have a choice. Excellence is what we promise; excellence is what we deliver.”

White Plains Hospital is teaming up with Readiness Rounds, a High Reliability firm, in announcing the industry’s first enterprise-wide reliability based partnership.

The program will provide the hospital with a technology-based system for tracking, trending, and responding to its internal performance in key areas, in real time.

In addition, a full-time on-site High Reliability Director will support the Hospital in developing, deploying, and sustaining all aspects of the Readiness Rounds platform.

“By being the first in the industry to adopt this system-wide approach, White Plains Hospital has taken a leadership position in further enhancing already high quality outcomes,” says Don Death of Readiness Rounds.


The High Reliability Platform will be integrated into all areas of the hospital as well as its satellites, and will cover a wide range of processes, including:

  • clinical quality
  • infection prevention
  • environmental health and safety
  • patient satisfaction and experience
  • operational quality
  • physician practices
  • safety

“We are pleased to take the lead in integrating this innovative High Reliability program into all areas of White Plains Hospital,” says O’Boyle.

“This is an important and innovative tool that leverages the latest technology to help elevate patient care to the next level across our entire organization.”

About White Plains Hospital

White Plains Hospital (WPH) is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. WPH is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

Centers of Excellence include the Center for Cancer Care, The William & Sylvia Silberstein Neonatal & Maternity Center and The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, seeing nearly 60,000 visits a year.

White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, M.D. Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory. 

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk and New Rochelle; and Scarsdale Medical Group locations in Harrison and Scarsdale. 

The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2015 and 2013. The Hospital received Magnet® designation in 2012 and 2016 from the American Nurses Credentialing Center (ANCC). 

In 2014 and 2016, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades®, given to only 10% of hospitals nationwide. For additional information, visit http://www.wphospital.org

About Readiness Rounds

Readiness Rounds provides a high-reliability performance improvement solution that improves patient safety, quality of care, and experience. Working with their clinical partners, the company currently processes over 20,000,000 quality observations every year that lead to performance improvement insights and initiatives.

Readiness Rounds has spent the last ten years working one-on-one with clients, coaching them on high reliability methodology. We have built an all-inclusive methodology that when implemented system-wide can and will improve a hospital's main performance outcomes, for such things as CMS and HCAHPS star levels, readmission rates, survey findings, and more. In fact, as your high reliability partner, we guarantee improvement. 

Take a look at the case study: White Plains Hospital Pioneers the Country's First High Reliability Approach

White Plains High Reliability Case Study


Would you like to see how the high reliability model may help improve your outcomes? We offer free consultations to see how we can work together to achieve your goals. Book a free consultation now.

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