Principles of High Reliability Organizations
A recent article in Pharmacy Times reinforces the Culture of Safety portion of Readiness Rounds’ High Reliability Musts in Healthcare.
However, the author of the Pharmacy Times article did not include a very important characteristic of an HRO:
Utilizing Data and Metrics: HROs monitor and measure performance on several different levels, such as patient outcome, patient satisfaction, and staff morale. By keeping accurate records and generating detailed metrics, these organizations have better data on which to base decisions and with which to investigate potential process improvements.
Source: Pharmacy Times
Empathy = Competence?
"Is there a warmth/competence trade-off in people’s perceptions of doctors displaying empathic nonverbal behavior? This problem might sound like academic musing but it has major real-world impact. First and foremost, physician empathy (typically perceived as warmth) is associated with positive health outcomes, increased diagnostic accuracy and more patient adherence to treatment."
"Also, physician empathy is associated with increased patient satisfaction. Training doctors to be more empathic may thus benefit the “public good” in that we would all be slightly happier. But it benefits the private good, too. Health care reimbursement is increasingly tied to patient satisfaction surveys, and so it is in the economic self-interest of hospitals to ensure that their patients are satisfied. Ensuring their doctors are empathic can help them get there."
Source: Scientific American
Can you relate?
From The Berkshire Eagle, Pittsfield, MA, July 23, 2017
Read more about: High Reliability & Medical Errors – How do we make progress?
_ _ _ _
Read last month's News to Know blog post here.