We've created some tips on how to achieve high reliability by improving your HCAHPS rating.
A huge tool for improving HCAHPS scores is regularly sharing data with staff and patients.
Hospitals are discovering that their out-dated, often paper-based processes for collecting quality observational data don’t cut it...
By giving patients a voice in their healthcare, organizations can take steps to make the patient experience more tolerable...
The patient experience is directly associated with an organization’s reputation and ability to capitalize on market share.
It has always been a moral imperative for hospitals and health systems to provide a high-quality care and patient experience...
Digitizing observation data is essential for performance improvement because the EHR is unable to effectively collect and aggregate quality data.
These easy fixes can ensure your patients have a positive experience. Here are 3 ways to improve patient satisfaction.
Improving patient satisfaction starts with an internal process assessment. Here are 9 questions to help you get started.
Want to reduce readmissions and increase HCAHPS scores? Implement a post-discharge calling program.
We've compiled a list of 5 things to consider when including outpatients as part of your patient satisfaction strategy.
Executive Leadership Rounds - Learn about one of the nine key approaches to improving patient satisfaction!
5 P's - The Foundation of Patient Satisfaction and Experience / 5P's of Rounding
Communication Boards: The 8 do's and the 6 don't's for improving Patient Satisfaction and Experience
Read CEO Don Death's article on Patient Satisfaction's The Halo Effect & 5 Key Strategies for Your Hospital Environment