The important but often overlooked factors that have a big impact on both patient satisfaction and higher satisfaction scores.
We delve into the heart of the patient experience and highlight the ten things that matter most to your patients.
Uncover crucial insights into enhancing patient satisfaction and HCAHPS by improving your hospital environment.
Harnessing Executive Leadership Rounds for Maximum Impact
Patient communication boards play a pivotal role in enhancing both patient satisfaction and a hospital's HCAHPS score and star rating.
The 5 P's is a simple but effective way to ensure patient satisfaction and safety are being provided consistently.
We've created some tips on how to achieve high reliability by improving your HCAHPS rating.
A huge tool for improving HCAHPS scores is regularly sharing data with staff and patients.
Hospitals are discovering that their out-dated, often paper-based processes for collecting quality observational data don’t cut it...
By giving patients a voice in their healthcare, organizations can take steps to make the patient experience more tolerable...
The patient experience is directly associated with an organization’s reputation and ability to capitalize on market share.
It has always been a moral imperative for hospitals and health systems to provide a high-quality care and patient experience...
Digitizing observation data is essential for performance improvement because the EHR is unable to effectively collect and aggregate quality data.
These easy fixes can ensure your patients have a positive experience. Here are 3 ways to improve patient satisfaction.
Improving patient satisfaction starts with an internal process assessment. Here are 9 questions to help you get started.