Annette Shultz

Stories by Annette

High Reliability Organization

The Resiliency of High Reliability Organizations

If your facility is striving for high reliability be sure your course includes resiliency. Don’t just have a plan for recovering after a crisis, face...

Patient Satisfaction & Experience

Use your data!

Hospitals are discovering that their out-dated, often paper-based processes for collecting quality observational data don’t cut it...

Patient Satisfaction & Experience

Better care = a higher CMS star rating

It has always been a moral imperative for hospitals and health systems to provide a high-quality care and patient experience...

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