Patient Satisfaction & Experience
High Reliability and Staff Transparency
A huge tool for improving HCAHPS scores is regularly sharing data with staff and patients.
Readiness Rounds Blog
Patient Satisfaction & Experience
Use Your Healthcare Rounding Data!
Hospitals are discovering that their out-dated, often paper-based processes for collecting quality observational data don’t cut it...
Patient Satisfaction & Experience
Giving Patients a Voice Improves Patient Satisfaction for All
By giving patients a voice in their healthcare, organizations can take steps to make the patient experience more tolerable...
Patient Satisfaction & Experience
Online & Word of Mouth Reviews Affect CMS Ratings
The patient experience is directly associated with an organization’s reputation and ability to capitalize on market share.
Patient Satisfaction & Experience
Better Care Equals a Higher CMS Star Rating
It has always been a moral imperative for hospitals and health systems to provide a high-quality care and patient experience...
Patient Safety & Clinical Quality
Yelp Is Becoming a Reputable Resource for Patients
"Yelp Is Becoming a Reputable Resource for Patients" and more...
High Reliability Organization
Healthcare Associated Infections Monitored on a Nationwide Scale
Population-based harm from Healthcare Associated Infections [HAI's] will be monitored on a nationwide scale.
Patient Safety & Clinical Quality
Top 5 Concerns of Hospital CEOs
The Top Concerns of Hospital CEOs and more latest hospital news stories.
Patient Safety & Clinical Quality
Making Sure the C-Suite Sees the Value in the Facility Department
Here’s the latest hospital health and safety news to know.
Hand Hygiene
Digitization and Consolidation of Quality Observation Data
Digitizing observation data is essential for performance improvement because the EHR is unable to effectively collect and aggregate quality data.
Patient Satisfaction & Experience
3 Ways You Can Immediately Improve Patient Satisfaction
These easy fixes can ensure your patients have a positive experience. Here are 3 ways to improve patient satisfaction.
Patient Satisfaction & Experience
Improving Patient Satisfaction: How to Get Started
Improving patient satisfaction starts with an internal process assessment. Here are 9 questions to help you get started.
Patient Safety & Clinical Quality
National Patient Safety Efforts Save 125,000 Lives
According to the Joint Commission, the new National Patient Safety Goal will improve patient safety.
Accreditation & Regulatory Compliance
TJC SAFER Matrix - Definitions & Examples
The new TJC SAFER Matrix has been announced and Readiness Rounds is your go-to resource for all things SAFER Matrix.
Patient Satisfaction & Experience
Post-Discharge Calling - Reduce Readmissions
Want to reduce readmissions and increase HCAHPS scores? Implement a post-discharge calling program.