Dive into the ebook now to discover all 16 strategies that will redefine patient satisfaction in your healthcare institution.
The Rise & Shine approach helps reduce findings, improves patient safety, and supports sustainable performance improvement.
The important but often overlooked factors that have a big impact on both patient satisfaction and higher satisfaction scores.
We delve into the heart of the patient experience and highlight the ten things that matter most to your patients.
Uncover crucial insights into enhancing patient satisfaction and HCAHPS by improving your hospital environment.
Why comprehensive entrance screening matters.
Harnessing Executive Leadership Rounds for Maximum Impact
Patient communication boards play a pivotal role in enhancing both patient satisfaction and a hospital's HCAHPS score and star rating.
The 5 P's is a simple but effective way to ensure patient satisfaction and safety are being provided consistently.
“This opens the door for screening remote healthcare staff, as the mobile application doesn’t require scanning badges at a physical station,” says CEO
Vaccine mandates are not without problems of their own. Many are being challenged in court ruling against those opposed to mandatory vaccinations.
All of the protocols associated with visitor management have clear and direct results in preventing infectious diseases from spreading. That’s key.
Similar to attacking a disease with treatment, an entrance management system can't skip a screening protocol to be effective in knocking out virus...
Now more than ever, healthcare facilities are implementing or upgrading their visitor and entry management systems.
Here are the answers to four questions that our experts most often field about visitor management systems.
Yes, indeed, I’m saying it. Embracing a series of common-sense approaches in the U.S. would have saved more than 500,000 lives.
Since 2014 only slight improvements have been reported each year. So, what is causing this CAUTI epidemic?
If your facility is striving for high reliability be sure your course includes resiliency--see how in this blog post.
We've highlighted the five essential traits of high reliability organizations and illustrated how Readiness Rounds helps our clients achieve each...
White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care
The High Reliability Approach, that when implemented system-wide, can and will improve your hospital's main performance outcomes.
White Plains Hospital Pioneers Country's First High Reliability Approach
Hospital Health & Safety News | Explore Environment of Care in the Ambulatory Setting
We've created some tips on how to achieve high reliability by reducing your hospital acquired conditions.
We've created some tips on how to achieve high reliability by improving your HCAHPS rating.
We've created some tips on how to achieve high reliability by improving your overall hospital quality star rating.
We've created some tips on how to achieve high reliability by improving your value based purchasing scores.
We've created some tips on how to achieve high reliability by reducing your readmission rates.
Explore the principles of High Reliability Organizations
This month: patient review management system, the new CEO & VBP and patient input.
A huge tool for improving HCAHPS scores is regularly sharing data with staff and patients.
Hospitals are discovering that their out-dated, often paper-based processes for collecting quality observational data don’t cut it...
By giving patients a voice in their healthcare, organizations can take steps to make the patient experience more tolerable...
The patient experience is directly associated with an organization’s reputation and ability to capitalize on market share.
It has always been a moral imperative for hospitals and health systems to provide a high-quality care and patient experience...
"Yelp Is Becoming a Reputable Resource for Patients" and more...
Population-based harm from Healthcare Associated Infections [HAI's] will be monitored on a nationwide scale.
The Top Concerns of Hospital CEOs and more latest hospital news stories.
Here’s the latest hospital health and safety news to know.
Digitizing observation data is essential for performance improvement because the EHR is unable to effectively collect and aggregate quality data.
These easy fixes can ensure your patients have a positive experience. Here are 3 ways to improve patient satisfaction.
Improving patient satisfaction starts with an internal process assessment. Here are 9 questions to help you get started.
According to the Joint Commission, the new National Patient Safety Goal will improve patient safety.
The new TJC SAFER Matrix has been announced and Readiness Rounds is your go-to resource for all things SAFER Matrix.
Want to reduce readmissions and increase HCAHPS scores? Implement a post-discharge calling program.
One thing is very clear: hospitals, by and large, have not embraced a culture of safety.
We will examine the factors that are playing a role in the increase in reports or Legionnaires' Disease and what can be done to increase patient...
We've compiled a list of 5 things to consider when including outpatients as part of your patient satisfaction strategy.
Medical Errors - Where do we go from here? See how striving towards high reliability automatically solves our medical error epidemic.
Find out what data is needed for collection and reporting in order to reduce VAE rates.
The AMA wants to lose pain as “the 5th vital sign.” How will this affect your hospital?
Part 2 of the preventive steps to address healthcare's response to an active shooter crisis.
How do we achieve high reliability in our hospitals, and what is currently holding us back?
Executive Leadership Rounding - Learn about one of the 9 key approaches to improving patient satisfaction!
Hospital Accreditation vs Hospital High Reliability - both are necessities.
Implementation specialist, Wendy Axlund, discusses the preventive steps to address healthcare's response to an active shooter crisis.
Proactive rounding that incorporates the 5 Ps is the foundation to delivering consistent, superior patient satisfaction and experience.
What does it mean to be a High Reliability Organization in healthcare today?
What does your facility do with its Event and Incident data?
This blog identifies and examines a major barrier hindering improvements in the healthcare industry, based on TJC Root Cause Analysis.
Communication Boards: The 8 do's and the 6 don't's for improving Patient Satisfaction and Experience
Sepsis - Boxing Champ and “Miracle Worker” Actress Leave an Unintended Legacy
“In healthcare, the same mistakes happen again and again, and many of them are never investigated.”
Becker's Top 10 Patient Safety Issues for 2016 - do any of these resonate with you?
The idea is to celebrate your failures in order to accept your hospital's issues and to implement performance improvement measures
Read CEO Don Death's article on Patient Satisfaction's The Halo Effect & 5 Key Strategies for Your Hospital Environment
Hand Hygiene - the 3 step method, or the 6 step method?
Discover the 3 types of hospitals that benefit from digital Rounding. Patient Safety.
Read a personal account about patient safety and emergency door alarms.
5 Fundamentals of Patient Satisfaction and Experience - Making smiles the Disney Way
Our in-house RN, Kimberlee Aubrey, offers strategies for nurses to drive CAUTI prevention.
Trouble implementing digital rounds? Three ways to help promote new rounding solutions AND Improve Patient Safety and Quality of Care
Patient Satisfaction & Experience – Getting Nursing Help – 5 Objections & The Hidden Jewel
Applying the photo versus video analogy to hospital data collection in order to improve patient safety.
Taking the “Huddle Challenge” or How to Improve Patient Safety in Fifteen Minutes a Day
"What are the most common pieces of feedback we hear when patients send us letters or complete their surveys?"
Patient Satisfaction & Experience – 10 Reasons Why Real Time Data Is Critical
The World Health Organization (WHO) states that HCWs who wear artificial nails are more likely to harbor Gram-negative pathogens on their...
Patient safety continues to be a public issue that affects everyone in this country, patients and caregivers alike.
Patient Satisfaction & Experience Approaches to Avoid
This is the time of year when it seems that everyone is sick, some with cold and flu, but many with gastrointestinal illnesses.
Blog | Patient Safety and Making a Case for Checklists
Hand Hygiene - Should Patients be Reminding us to Wash our Hands?
We in health care, have access to an array of methods of checking the reliability of systems and processes to improve care.
Patient Satisfaction & Experience – 8 Fundamentals Often Ignored
During annual Joint Commission (TJC) surveys, the same Medication Management Standards turn up as the highest in non-compliance.
We know that pathogens causing Healthcare Associated Infections (HAIs) are most frequently spread between patients on the hands of healthcare workers
As professionals in healthcare, we are taught and trained to heal, not harm. But when poor patient outcomes occur, who is to blame?
To the point, we all mostly agree that it is important to check for quality, patient safety and patient experience.
See how Patient Experience & Patient Satisfaction is a "High Touch, High Tech" approach
Explore increasing Patient Safety Through a Safe Environment
When overseeing and conducting your hospital's fire drills, have you ever thought, “There has got to be a tool for this?”
What are the 4 things hospitals can implement to improve their hand hygiene?
The Hemorrhaging Costs of CAUTI & CLABSI in Healthcare.
Careful hand hygiene seems like common sense in healthcare settings, yet the high rates of hospital-acquired infections are still high.
Why we're thankful for American Healthcare, in celebration of Thanksgiving.
Explore Checklists & Balances: Accountability, Ethics & Accreditation in Hospital Safety
For patients in today’s healthcare system, getting the treatment they need can feel a lot like being in free fall. Click here to read more!
Checklists are a vital tool in improving healthcare safety and accountability.
Exploring the Pillars of High Reliability in healthcare
The focus of health care improvement efforts now rests on the goal of becoming a High Reliability Organization (HRO).
Hospitals today are using social media to stay connected with their patients; it has become a vital tool for patient communication and care.
Reasons to Be Thankful for Our Healthcare System
A hospital checklist assists staff in staying on task & completing their rounds while being efficient and timely. Find out what's needed on a list.
Recent studies show that preventable medical errors may now be the third leading cause of death in the U.S, up exceedingly from 98,000 per year.
While the focus on a safety culture is continuously increasing, important safety numbers have stagnated, not improving in a decade of time.
We know in order for a hospital to make actionable improvement and enhance and patient care, it needs a proven, tested improvement process platform.
High reliability deployment in hospitals begins with the best intentions but to ensure success, begin using an improvement process platform.
High reliability in necessary in hospitals to begin saving the 250 preventable deaths there are every day. Read about how leadership commitment can...
Hospitals have a more critical to become High Reliability Organizations considering we are currently at a rate of 250 medical errors daily in...
Dr. Atul Gawande is one of the greatest thought leaders in healthcare. This article is his take on the Boston bombing and "why Boston's hospitals...